Support

If you need to return an unopened/undamaged item you have purchased from us, we’re happy to accept it back within 30 days of purchase. If we’ve made a mistake (we are human, after all) we’ve got you covered as well. In the case that you received a defective item, things get a bit more complicated. Either way, we’ll do our best to make the process as painless as possible for you.

We aren’t able to take back items that have been crashed, abused, or used in a way that led to damage of any sort, and we accept no responsibility for damage or loss due to the failure of your model, any accessories, or components. With the use/operation of any product purchased from our site, you are accepting the risks and liabilities involved with this awesome hobby.  But don’t let that scare you! Get out there and have some fun!

Please fill out the form below, and watch for an email with further instructions.

When uploading your receipt, please be sure the following information is visible: Name of place of purchase, date of purchase, the item or SKU number and/or product description, and price. Maximum file size is 10MB - please resize before uploading, if necessary.

Items eligible for warranty will be repaired or replaced, at our discretion.

Prefer to call or email us first?

Toll Free Telephone: +1 (877) 237-8954

Email: support@bold-rc.com

Our hours of operation are:
Monday-Friday: 8 AM-4 PM MST,
Saturday-Sunday: Closed